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Is the optical media provided by Diversified Systems compatible with the PACS imaging system?
Yes. All of the optical media stocked by Diversified Systems is OEM-grade certified and meets industry standards. Our medical imaging customers have had no problems integrating our CD-R or DVD-R media into their own PACS systems.
You offer several different printing options. How do I know which is the best one for my job?
Diversified Systems offers several different printing methods to ensure that all of our customers – regardless of the size of their order – can receive a professionally printed product at a competitive price. Your sales representative will help you determine which print method is the best option for your potential print job. When possible, you should also provide a copy of your artwork to your sales representative.
What is the difference between silkscreen and digital printing?
Silkscreen and digital printing are the two most popular print options at Diversified Systems. Both are done on our fully automated, state-of-the-art printing presses. Digital printing is CMYK process printing that uses a heat-transfer to adhere the image directly to the disc. In contrast, silkscreen printing is done by pushing ink through a very fine mesh screen. Digital printing is typically used for full-color printing on runs from 100 to 3,500 pieces; silkscreen printing is used for spot colors where PMS color matching is a concern, or on very large runs of CMYK printed discs. Your sales representative will help you determine which method is best for you.
Do you offer templates?
Yes, templates are available on our website at www.dsgi.com. Simply click on the templates link in the upper right corner of the website. If you have difficulties downloading the templates or are unsure of which template to use, please contact your sales representative. Templates are available in EPS, PDF, and PSD formats.
Can you assist with my artwork set-up or design?
Diversified Systems has a fully-trained art staff in house to answer your questions as needed. Most of our clients provide us with print-ready artwork which we then preflight and proof. However, if artwork design or type-setting services are needed, Diversified Systems can provide those for an additional charge. Please speak with your sales representative about your needs.
What programs does your art department work with?
Our art department works with most of the major graphics design programs for both PC and Mac. We can accept and support files from Photoshop, Illustrator, Corel Draw, Quark, InDesign, and PageMaker.
How do I get my completed artwork to you?
It’s easy! Diversified Systems offers an FTP site on our website. Simply go to http://upload.dsgi.com, fill in the necessary information, and attach your file. You will be redirected to a confirmation screen once the file is successfully uploaded. Alternatively, you may e-mail your artwork as an attachment or burn it to a CD-R and mail it to us.
What quantity can I order my discs in?
Diversified Systems has a minimum order quantity of 100 pieces for any custom-printed purchase. After that, you may order at any quantity you desire. All print orders are subject to a 10% over/under and will be billed based on the actual quantity of discs shipped.
How do I place an order? What do you need from me to begin my job?
Placing an order is simple – you just need to let your sales representative know you wish to move forward with your project! To begin your job, your first step will be to provide Diversified Systems with artwork. You’ll also need to provide your sales representative with your billing and shipping information, which can be done with a quick phone call.
How long does the process take? What does the process entail?
The time that a project takes can vary; most first-time orders are completed within 8 to 10 working days of artwork submission. After artwork is submitted, our art department will preflight and proof the artwork with you via PDF, which typically takes 1 to 2 working days. Once we receive approval, it takes us about 4 to 5 working days to print your job. If you have included optional items such as duplication, packaging, printed inserts, or assembly, those typically take 2 to 3 working days. Your order will ship out the day it is completed.
I would like to get packaging to go along with my discs. What options are available to me?
Diversified Systems has a host of bulk and custom-printed packaging options available to our customers. For bulk packaging, we can provide jewel cases, clam shells, DVD cases, sleeves, or mailers. Diversified Systems can print inserts for jewel cases or DVD cases, and can provide custom printed sleeves and mailers. Ask your sales representative for more information.
How easy is it to reorder?
Very easy! If you are not making changes to your artwork, all you need to do is contact your sales representative and let them know you wish to reorder. Your sales representative will confirm pricing with you, or provide you with new pricing if your quantities have changed.
How long do reorders take?
Reorders without artwork changes will typically take 4 to 5 working days to process; reorders with changes to the artwork will typically take 7 to 8 working days.
Can you meet my deadline?
In most cases, yes, absolutely! The most important thing you can do to help us meet your deadline is to provide us with that date up front. Our sales representatives have helped many customers who were under a time crunch and are experts at figuring out how to best meet your deadline without sacrificing quality. You should note that, in some circumstances, rush fees may be applicable. Check with your sales representative to see what your total costs will be.
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